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HELPING TO BUILD COMPANIES AND CAREERS |
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edocs Signs National Agreement with Blue Cross and Blue Shield Association Customer Self-Service and e-Billing Solutions Enable Cost Efficiencies and Greater Customer Satisfaction for Blue Cross and Blue Shield Plans Across the U.S.
edocs’ customer self-service and e-billing solutions enable healthcare insurers to significantly reduce the cost and time required to manage customer service, billing and reconciliation issues. By empowering members, employers, providers and brokers to manage the complete range of account-related tasks online, edocs’ solutions effectively deflect call center inquiries and improve operational efficiencies. “In an effort to support the technology and ebusiness initiatives among our membership, the Association looks to identify leading solutions in areas that are vital to our member Plans,” said Jody Voss, BCBSA Executive Director of Business Development. “edocs’ solutions have been deployed at multiple Blue Cross and Blue Shield Plans and their applications offer strong functionality that independent Blue Plans can leverage as they continue to implement their consumer-focused strategies.” Blue Cross and Blue Shield of Minnesota CIO John Ounjian, sees the BCBSA agreement providing significant benefit to his organization and the other Plans already using the edocs technology. “We selected edocs because its solution was the best fit for us,” he said. “Now, this agreement makes that an even better choice because it formalizes the ability to share best practices and combine user requirements with the other member Plans. Additionally, those Plans that select the edocs technology going forward get these benefits from the start.” “Healthcare insurers face difficult challenges balancing the demands for better service with the rapid rise in healthcare costs,” said Jim Moran, Executive Vice President and Co-founder of edocs. “Our self-service and e-billing solutions enable a superior customer experience while dramatically reducing support costs, and improving billing and payment processing at the same time. The Blue Cross and Blue Shield Association’s selection of edocs is an important validation of the efficacy of our healthcare solutions and the value they offer insurers and their customers.” About Blue Cross and Blue Shield Association The Blue Cross and Blue Shield Association is composed of 42 independent, locally operated Blue Cross and Blue Shield Plans that collectively provide health care coverage to 84.7 million people. Blue Plans operate in all 50 states, the District of Columbia and Puerto Rico, and collectively provide health care coverage for nearly 30 percent of all Americans. Blue Cross and Blue Shield of Minnesota and Independence Blue Cross are independent licensees of the Blue Cross and Blue Shield Association. For more information on Blue Cross and Blue Shield Association and its Member Plans, please visit www.BCBS.com. About edocs edocs,
Inc. is the leading provider of customer self-service and e-billing
solutions for Global 2000 businesses. edocs’ eaSuite self-service
platform improves the quality of customer care, reduces support costs and
deepens relationships with business and consumer customers. edocs’
solutions enable end customers to manage their accounts, research
offerings, buy products and services, review bills and statements,
initiate and track payments, and resolve issues online from a single
starting point at a company’s web site. edocs’ products and services
are used by some of the world's leading companies across a variety of
industries including financial services, energy, healthcare, insurance,
retail and telecommunications. Customers include AT&T Wireless,
American Express, Blue Cross Blue Shield of Minnesota,
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Strategic Search Consultants -- Copyright 2003 |
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Natick,
Mass. – January 06, 2003 – edocs, Inc., a leading provider of
customer self-service and e-billing software solutions, today announced
that it has entered into a national agreement with Blue Cross and Blue
Shield Association (BCBSA). Under the agreement, BCBSA will promote edocs’
solutions and services and share best practices across its 42 independent
member Plans. The edocs platform has already been deployed at multiple
Blue Cross and Blue Shield Plans to date, including Blue Cross and Blue
Shield of Minnesota and Independence Blue Cross, and edocs is working
closely with several other Blue Plans to help them leverage the
technology.