Convergys

New Convergys Wizard Release 7.6 Expands Service Providers' Ability To Manage New Product Launches More Effectively

Cincinnati -- September 16, 2002 - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, today announced the availability of WIZARD [R] Release 7.6. The new version incorporates numerous enhancements that enable cable, satellite, and broadband service providers worldwide to support and track their customer premise equipment, care for their subscribers, and define bill time discount options more effectively.

Ken Leslie, EDP

Publisher

With WIZARD Release 7.6, operators have the ability to support and manage more effectively the advanced set-top boxes and multimedia terminal adapters that allow their customers ready access to such next generation services as video-on-demand, gaming, Internet telephony, and interactive TV. Besides enabling operators to define and support a variety of equipment purchase methods (ranging from buying to renting, borrowing, or leasing), WIZARD Release 7.6 has enhanced capabilities for managing and tracking equipment associations and location identifiers.

"Release 7.6 builds on WIZARD's proven convergent voice, video, and data capabilities to help service providers manage their businesses more effectively and proactively in an evolving and competitive marketplace," said Randy Mysliviec, Senior Vice President, Marketing, for Convergys. "With this latest version of WIZARD, operators can introduce new and bundled advanced services faster, enabling them to accelerate revenues and build customer satisfaction."

Enhanced CRM features in WIZARD Release 7.6 allow service providers to capture and use key customer contact information better. The data can be used to ensure accurate and timely responses to subscriber inquiries and properly define product availability and discounts. Advanced scripting tools also are available to drive improved up-sell promotion results and help customer service representatives get quicker access to product information and important subscriber documents such as contracts, memos, and work orders.

WIZARD Release 7.6 also provides operators even greater flexibility in defining bill time discounts based on customer specific data, product codes, and demographic data information. Retroactive billing adds a new choice for the customer, while additional payment methods such as pre-pay, coupons, and bank transfer offer simpler options to encourage more timely account settlement.

WIZARD is a comprehensive subscriber management and billing system designed to handle industry-wide demands faced by cable, satellite, and broadband service providers. It is available in a licensed, outsourced, or build-operate-transfer delivery model.

Convergys' product line of highly scalable, end-to-end billing products, preintegrated application suites, and application modules enable communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks and WIZARD is a registered trademark of Convergys Corporation.)

Sally Meier,

Editor

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